For Template Customization and Website In A week Services:
The 50% initial deposit to hold your spot is non-refundable. The 50% due on the final design day (launch day) is also non-refundable once the website is delivered (it's transferred into your Showit account).
Update as of March 11th: Payment plans are now available upon request and discussion. No more than a 4-month payment plan can be made. Initial deposit will be due with the contract (non-refundable), and subsequent deposits will also be non-refundable.
For Templates (once the Template Shop is live):
Due to the nature of digital products, these are non-refundable.